Getting Started

The very first step is to change your domains dns to the name servers you received in your welcome email. Note: If you purchased your domain from us we will do this step for you. If you didn't purchase it from us and need more information please visit Changing DNS.

After your dns changes have been made please allow 24-48 for your dns to propagate worldwide. During this initial 24-48 hours your site will be working one minute then be offline the next. If after two days your site is still not working contact us ASAP.

*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.

Uploading to your site

You can begin uploading to your account now by using an ftp client or cPanel's File Manager. If you are using an ftp client put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder and begin uploading to your site. To replace the default place holder page you must upload an index.html in all lowercase lettering.

Control Panel And Important Links

Note: "yourdomain.com" should be your sites IP address until your dns has propagated.

• Your control panel is located at http://your_ip_here/cpanel  or after propagation yourdomain.com/cpanel
• Your webmail is located at http://yourdomain.com/webmail  (won't work for first 24-48 hours)
• You can view your site before the dns has propagated at http://your_ip_here/~usernamehere/
  Note: Don't forget the trailing / and the ~
• Everywhere it says "your_ip_here" put YOUR IP ADDRESS FROM YOUR WELCOME EMAIL. Example http://99.99.999.9/cpanel This is an example do not actually put 99.99.999.9 since this is not the ip in your email.

Support Guidelines

When to use email support:

The best way to get all problems solved and complicated questions answered is by filling in the form below or e-mailing contact@btndesign.com.

Please always provide your main account domain as well as a step-by-step of how to reproduce your problem including any login information that may be needed.

When to use phone support:

If an issue is urgent please call us for help. THe telephone number is in your Welcome Email.

Billing

Your web hosting fee will be billed automatically every month on the first of each month.
If you wish to cancel, upgrade, update information, get SSL's, IP's or anything else billing related please email contact@btndesign.com