FREQUENTLY ASKED QUESTIONS:
1. What are the advantages of purchasing a website template?
One advantage is price: You get a high quality, professional design for less than it would cost to have a custome design theme custom created. The second advantage is time frame: the custom process can take 1-3 weeks for the designer and the customer to work together to envision the theme, for samples to be created and the final pages developed.
2. What do I receive when I order a template?
If you are working with BTN Design to develop your website, tell your designer the item number of the template you have chosen and it will be ordered for you and included in your website package. Non-exclusive templates ordered in conjunction with a design package receive a 10% discount. In-House Custom Design Templates do not receive a discount since you receive exclusive rights to the design.
If you are ordering Quick Site Design Templates directly from the site After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com . Mac users may visit www.StuffIt.com .
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
4. What am I allowed and not allowed to do with the templates?
You may:
. Build a website using the template in any way you like.
You may not:
. Resell or redistribute templates (like we do).
. Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
. Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)
5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. For In-House templates, you are the only person who will ever own this design. For third-party templates only you and people who bought the template before you will own it.
6. Is it reasonable to make unique purchase of a third-party template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com .
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.
8. I would like to make payment by company check. Is that possible?
If you are purchasing an In-House Custom Design Template or a third-party Quick Site Template in conjunction with a website package by BTN Design, then the cost of the template will be included in your invoice from BTN Design. Instructions for payment by check or credit card are on the invoice.
If you are directly purchasing a third-party Quick Site Template please use MoneyBookers payment option. They accept payments by check
9. Is there any return policy?
For IN-House templates:
If we are using an In-House Custom Design Template and your website is still in the initial development phase and has not gone live, you may change In-House templates or switch to a third-party Quick Site Template. However, you will be billed an additional charge for any work, already completed, that needs to be redone and/or transferrd to the new template.
For third-party templates:
Since we are offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
THE FOLLOWING QUESTIONS REFER TO THIRD PARTY (QUICK SITE DESIGN) TEMPLATES:
10. I ordered a third-party template but haven't received the download information.
In this case please contact our third-party Billing Department via support chat or e-mail (billing@template-help.com).
11. I was billed twice for my third-party template. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so, contact our billing department.
12. Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact our billing department and they will reactivate your link.
13. I would like to purchase a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for similar templates in our collection!
14. How can I modify a template to suit my particular website?
Please visit our Help Center Section to get detailed information.
15. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.
16. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.
17. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
18. How can I modify flash portion of the template?
You need to use Macromedia Flash™ to edit animated parts of the template. Please visit the site of the developer: http://www.macromedia.com/software/
19. When I try to open the flash fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.
20. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia Flash™
21. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.
22. What is the best place to find photos/images for modification of my template?
We recommend you to purchase royalty-free images from sites like www.istockphoto.com or www.gettyimages.com .
23. I was wondering if you could give me the contact info for a particular designer?
Sorry, our corporate policy prohibits direct contacts with contractually obliged designers.